Terms of service

Welcome to 9Ties. By accessing our website, browsing our products, or placing an order with us, you agree to the following Terms of Service.

Orders

All orders are subject to availability and acceptance by 9Ties. Once an order has been placed and confirmed, it cannot be cancelled or changed simply because you change your mind.

If an item you ordered is unavailable, we will contact you and provide a refund for the unavailable item.

Nothing in these Terms limits your rights under the Australian Consumer Law. If an item is faulty, damaged, incorrectly described, or you are otherwise entitled to a remedy under Australian law, please contact us.

Prices & Payments

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Payment must be successfully completed before an order is processed. We reserve the right to correct pricing errors and cancel or refund an order if an incorrect price has been displayed.

Products

We aim to display our products, colours and images as accurately as possible. Colours may appear slightly different depending on your screen or device.

Product availability may change without notice.

Shipping

Customers are responsible for providing the correct delivery address when placing an order.

Shipping times are estimates and may be affected by postal or courier delays outside of our control.

Please refer to our Shipping Policy for further information.

Returns & Refunds

9Ties does not offer refunds or exchanges for change of mind, including choosing the wrong colour, size or style, except where required by Australian Consumer Law.

If you receive an incorrect, faulty or damaged item, please contact us at support@9ties.online.

Our full conditions are available in our Return and Refund Policy.

Website Use

You must not use the 9Ties website for any unlawful or fraudulent purpose, interfere with the operation of the website, or attempt to misuse our services.